- 1. Ensure that goods, services and processes will meet customer expectations and requirements
A) Total Quality Management
B) Quality Improvement
C) Cooperation
D) Quality Monogement
- 2. The customer's cumulative judgement of the perceived benefits leads to either:I. Customer Satisfaction II. Customer Dissatisfaction III. Customer Value
A) All of the Above
B) (I and II only)
C) II and III only
- 3. A Management Philosophy that quality and customers are fundamental business principles for the company.
A) Quality Control
B) Quality Improvement
C) Total Quality Management
D) Quality Management
- 4. It aims at continuous Improvement through systemotic compony wide employee involvement and teamwork that will deliver the best product and ind service with with total total customer satisfaction at the lowest cost.
A) Total Quality Management
B) Quality Management
C) Cooperation
D) Quality Culture
- 5. Characteristics of TQM. 1. Emphasizes teamwork II. Focuses on continuous improvement III. Focuses on the way tosks are accomplished IV. A passing Fad
A) I and II only
B) I and III only
C) All of the above
D) I, II and III only
- 6. Total quality Management is ?1. Based on Facts. II. Based on opinions III. Merely conforming to customers' requirements IV. Commitment to customer satisfaction
A) I and IV only
B) All of the above
C) I, II, and III only
- 7. The first American quality Guru who went to Japan n to mentor industry leaders the quality management philosophies and use of statistical process control methods.
A) Dr. William Edward Deming
B) Dr. Wiliam Edward Deming
C) William Cooper
D) Dr. Joseph Moses Juran
- 8. Deming's System of Profound Knowledge. 1. Theory of Optimization II. Theory of Variation III. Theory of Knowledge IV. Theory of Psychology
A) I, II, and III only
B) I and II only
C) I, II, III and IV
D) None of the above
- 9. His Diagram is called the Fishbone diagram and the Cause-and- Effect-Analysis.
A) Armand Feigenbaum
B) William Cooper
C) Genichi Taguchi
D) Kaoru Ishikawa
- 10. His innovation helped him gain popularity in the United States and other countries. Populor brands like Toyota, Ford, Xerox, and Boeing all adapted the Taguchi Method.
A) James Gamble
B) Kaoru Ishikawa
C) Dr. Joseph Moses Juran
D) Genichi Taguchi
- 11. Regarded as the Father of Modern-day Quality Management
A) Dr. Kwak kwak
B) Dr. Jose Rizal
C) Dr. William Edward Deming
D) Dr. Joseph Moses Juran
- 12. He was hailed as the Father of Quality Engineering.
A) William Cooper
B) Genichi Taguchi
C) Armando Feigenbaum
D) Kaoru Ishikawa
- 13. Quality and costs are the some, not different.
A) Genichi Taguchi
B) Armand Feigenbaum
C) James Gamble
D) Kaoru Ishikawa
- 14. According to Dr. Joseph Moses Juran, quality plonning is?
A) Developing products, services, or features that meet the customers needs.
B) A plan to implement for achieving customers loyalty
C) To make market shares, implement new ways for the growth of the company
- 15. Raising the level of quality in a continual manner.
A) Quality Planning
B) Quality Improvement
C) Quality Culture
D) Quality Management
- 16. Putting in place processes that ensure products and services meet the standards.
A) Quality Planning
B) Quality Control
C) Quality Management
D) Quality Improvement
- 17. Identifying your customers.
A) Quality Culture
B) Quality Control
C) Quality Planning
D) Quality Management
- 18. Develop a process to produce the output.
A) Quality Management
B) Quality Control
C) Quality Improvement
D) Quality time yudie hahah
- 19. They are known as the Quality pioneers in Quality Management EXCEPT.
A) Philip Crosby
B) Kaoru Ishikawa
C) Armand Feigenbaum
D) Robert Browsing
E) Dr. William Edword Deming
- 20. What is a Fishbone Diagram used for?
A) To identify the possible problems
B) To identify the root cause of a problem
C) To figure out what is the cause of problem
- 21. What is the main objective of quality management?
A) To reduce costs
B) To Increase profits
C) To Increase production speed
D) To satisfy customers
- 22. Which of the following is a key principle of quality management?
A) Reducing waste
B) Reducing costs
C) Maximizing profit
D) Eliminating errors
- 23. He introduced the concept of Quality Control
A) Dr. Joseph Moses Juran
B) Dr. William Edward Deming
C) Kaoru Ishikawa
- 24. The Founders of Procter and Gamble or P& G Founded in 1831, Procter & Gamble Company, also known as P&G, is an American multinational consumer goods company on segments like Beauty; Grooming, health Care; fabric & Home Core; and Baby, Feminine & Family Core.
A) Dr. Deming and Kaoru Ishikawa
B) William Cooper Procter and James Gamble
C) Chopper and Luffy
- 25. A company cannot be successful without________ who understands how the concepts of operations Management relate to each other which is the essence of OM.
A) Process
B) Key people
C) People
D) Price
A) Satisfy customers
B) All of the above
C) Continuous improvement
D) Quality Oriented Management
E) Satisfy suppliers
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